Q & A
Frequently Asked Questions
Q: Does the price include set up and delivery?
A: All quoted prices will include delivery, set up and pick up.
Q: Do you deliver to other cities outside of the listed areas?
A: We generally stay within our listed areas however we can consider delivery outside for large orders. Please call or email our office for a current quote.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 65 ft. of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What payments do you take?
A: We accept Cash, Cash App , Zelle and Credit Cards (Visa, MasterCard, American Express, Discover) with a 4% credit card processing fee
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Q: Do you require a deposit?
A: Yes all orders require a $25 Credit Card deposit in order to guarantee your order, which will be applied to your total.
Q: What if we need to cancel?
A: Deposits are non-refundable unless you need to cancel due to inclement weather scheduled on the date of your event such as a 40%+ chance of rain or temperatures under 50 degrees Fahrenheit. Customers must call us prior to delivery or customer pick-up to cancel and receive a refund or rain check. Rain can be scattered so please keep in mind that although it might be raining in your area it can be dry where we are. However, if you were to call 3 days (72 hours) before your event to cancel and it’s not due to weather, you will be liable for the remaining balance.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will damage the bounce house.
A: Yes. You’ll receive an email confirmation with you order, there you’ll find an attachment with the rental agreement or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation asap. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.